How does pickup work?
Book a slot, and a verified ZyWash driver collects your laundry from your door. You'll see live tracking once they're on the way.
How long does cleaning take?
Standard turnaround is 48 hours from pickup. Express service (24 hours) is available at most vendors for a small surcharge.
What if an item is damaged or missing?
Raise a dispute from your order page within 48 hours of delivery. We resolve most disputes within 3 business days and credit refunds to your wallet.
Can I reschedule a pickup?
Yes — free reschedule up to 1 hour before the slot, from the order page.
How do payments work?
Pay online at checkout or top up your wallet for one-tap payments. Final billing may adjust based on the verified item count or weight at the facility.
Where do you operate?
We serve addresses inside active ZyWash service areas. Contact us with your pincode to confirm availability.
Do you wash delicate or designer items?
Yes — tag them as 'delicate' or 'premium' at pickup so the vendor uses the appropriate program. Items above ₹10,000 require prior agreement.
How do I become a vendor or driver?
Contact us and tell us whether you are interested in becoming a vendor or driver. Our team will guide you through the application and KYC process.