Privacy Policy

Last updated May 2026

This policy describes what ZyWash collects, why, and your choices.

1. What we collect

Account: name, email, phone, role (customer / vendor / driver).
Addresses: pickup and delivery addresses you save.
Orders: items, prices, status, ratings, disputes.
Location: driver coordinates during active orders (with consent) for live tracking.
Device: basic device and usage metrics for security and product improvement.

2. How we use it

To match you with vendors and drivers and fulfil orders.
To send order, wallet, and account notifications.
To prevent fraud and resolve disputes.
To improve the product (aggregated, non-identifying analytics).

3. Sharing

We share only what’s needed to fulfil your order: your address with the assigned driver and vendor, your contact number when an active order is in transit. If you choose to open a WhatsApp enquiry, the message details in the draft are sent to WhatsApp/Meta when the link opens; review WhatsApp’s privacy terms before continuing. We do not sell personal data.

4. Retention

Order records are retained for 7 years for tax and dispute purposes. You can request deletion of your account at any time; we’ll anonymise records we are required to keep.

5. Your rights

You can view, edit, export, or delete your data from your profile, or by emailing support@zywash.com.

6. Security

Data is encrypted in transit and at rest. Access is restricted via role-based controls and row-level security.

7. Contact

Questions? support@zywash.com.